Service Delivery Policy

1. Electronic Digital Delivery

IPTV NZ 4K operates strictly as an electronic digital service. There are no physical shipments, postal deliveries, or hardware decoders dispatched. All access credentials and configuration links are delivered electronically to the email address provided during checkout.

2. Delivery Timeframe

Under standard operations:

• Automated Provisioning: Credentials dispatch within 5 to 15 minutes of confirmed payment.
• Free Trials: Trial passes are reviewed and dispatched within 10 to 30 minutes during standard operating hours.
• Manual Verification: In rare cases where fraud screening flags an order, delivery may take up to 2 hours for security review.

3. What Your Delivery Contains

Your delivery email contains everything needed to start streaming immediately:

• Your unique Xtream Codes API Server URL, Username, and Password.
• Your direct M3U Plus Playlist URL with built-in channel bouquets.
• The active EPG (Electronic Program Guide) XML URL for TV schedule loading.
• Direct link to our verified Device Setup Hub.

4. Did Not Receive Your Email?

If your confirmation has not arrived within 20 minutes:

1. Check your email's Spam, Junk, or Promotions folders.
2. Verify that there was no typo in the email address submitted at checkout.
3. Contact our 24/7 support team via Customer Support for an instant credential resend.