Refund & Cancellation Policy

1. Our Satisfaction Commitment

We want you to be completely satisfied with your streaming experience. Because broadband configurations and hardware models vary across New Zealand households, we provide technical support to assist you with installation.

2. 7-Day Refund Window

If you purchase a subscription pass and encounter persistent technical incompatibility, unresolvable connection failure, or server disruption that our support team is unable to resolve within 7 days of your order, you are entitled to a full refund of your subscription fee.

3. How to Request a Refund

To submit a refund request:

1. Contact our support team via Contact Support or email.
2. Provide your order email address and a brief summary of the technical issue encountered.
3. Our billing team will review and process approved refunds back to your original payment method within 3 to 5 business days.

4. Cancellation & Expiration

Since our subscriptions do NOT auto-renew or charge your card on recurring billing cycles, cancellation simply means allowing your chosen fixed term (1, 6, or 12 months) to conclude. There are no cancellation penalties or early termination fees.